We got fresh blood this week. I know that sounds morbid and very much sounding like a bully to say, but it's true. We got a new intern from Mount St. Joe this week. It seems to be perfect timing, because Julia is gone in Chicago with other German interns, and then she leaves to go back to Germany in less than a month.
The only thing that is strange about this new situation, for me, is that I am now the person that is getting all the questions fired at them, instead of me firing questions at Julia (which I'm sure she got tired of very quickly). On Wednesday I had to teach Garrett how to do basically everything I do day to day. It was really easy to see, through him, how overwhelmed I must have been to a (thankfully) very patient Julia. While that is strange it's not a downside, so that makes the only downside the fact that because he is slow and still learning I have to pick up a lot of the slack. Answering the phones is by far the hardest part of the job. People who call in here often call as a last resort and are now frustrated not only with their problem, but also with the multiple offices that have failed them in their pathway to phoning the Mayor's office. There's also the process of referral, which I still don't really know who exactly does what, and I'm still getting calls and cases to the wrong people sometimes. I'll get it eventually, I think. Always a student. M
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AuthorMiranda Hileman is an honors student at the University of Cincinnati embarking on a journey to combat the insanity of working for a public official. Archives
December 2014
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